Chatseeker Payment and Refund Policy

1. Introduction

This Payment and Refund Policy ("Policy") governs all payments, subscriptions, and refunds related to the Chatseeker platform ("Service").

All capitalized terms not defined herein shall have the meanings set forth in our Terms of Service.

2. Free Trial

We may offer a free trial period of up to seven (7) days.

During this period:

• you may access the Service without payment
• no payment method may be required

3. Payment Processing

Payments are processed through third-party payment providers, including but not limited to:

• Stripe
• card networks (Visa, Mastercard, etc.)
• digital payment methods (Apple Pay, Google Pay, etc.)

4. Payment Security and Personal Data

Payment processing is handled by PCI DSS-compliant providers.

Chatseeker:

• does NOT store full card numbers
• may process limited payment-related data (e.g., payment tokens, last four digits, billing country)

5. Service Credits

Chatseeker may operate using prepaid service credits.

Credits:

• are NOT money or electronic money
• have no stored monetary value
• cannot be redeemed or withdrawn
• are non-transferable

6. Prices and Taxes

All prices are displayed exclusive of applicable taxes unless stated otherwise.

Depending on your location, the following may apply:

• VAT (EU/EEA)
• UK VAT
• US sales or use tax

7. Subscription and Pricing

Chatseeker offers subscription-based pricing.

Pricing may be based on:

• account usage
• performance metrics
• account revenue tiers

8. Price Changes

We may change pricing at any time.

Any changes will:

• be communicated in advance where required
• apply from the next billing cycle

9. Automatic Renewal

Subscriptions may renew automatically unless canceled before the renewal date.

By enabling auto-renewal, you authorize Chatseeker to:

• automatically charge your payment method
• renew your subscription at the current rate

10. Refunds

All payments are generally non-refundable.

You receive immediate access to the Service upon purchase.

To the extent permitted by applicable law, this constitutes full performance of the Service.

11. Refund Exceptions

Notwithstanding the above, refunds may be issued at Chatseeker’s sole discretion in cases such as:

• duplicate payments
• proven unauthorized transactions
• technical issues preventing access
• where required by applicable law

12. Right of Withdrawal (EU/EEA)

Where applicable, by purchasing digital services, you expressly request immediate access to the Service and acknowledge that your right of withdrawal may be lost once performance begins.

This applies to the extent permitted by applicable law.

13. Payment Disputes

If you dispute a payment, you agree to first contact Chatseeker to resolve the issue.

We reserve the right to contest chargebacks and recover associated fees and costs to the extent permitted by law.

14. Sanctions and Compliance

Chatseeker may refuse or cancel transactions or suspend access if required by:

• sanctions laws
• anti-money laundering (AML) regulations
• fraud detection systems

15. Relationship to Other Policies

This Policy forms part of the Terms of Service and should be read together with:

• Privacy Policy
• Cookie Policy
• Data Processing Agreement (DPA)

16. Governing Law

This Policy is governed by the laws of Poland.

17. Changes to this Policy

We may update this Policy at any time.

Changes take effect upon publication.

Continued use of the Service constitutes acceptance.